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Wednesday, September 23, 2015

Filling a Prescription

Filling a prescription should be easy, in the past it has been easy. And then a hiccup, a road block, some misinformation and the prescription doesn't occur....for days.

When it comes to waiting on folks to unravel a tangled ball of yarn I admit a weakness of impatience.

When it comes to waiting for a doctor to respond, I admit impatience.

I have been requesting a refill of some medicine for over a week. The doctor issued the prescription 3 weeks ago, but he didn't send it to the pharmacy.  So when I tried to refill the prescription I was told by an automated voice that I had no more refills.

That starts the launch sequence.

I call the Pharmacy, the pharmacy calls the doctor....

Doctor waits 2 days to respond, his response is sent to the main office, the main office waits 2 days and sends the response to the pharmacy.

The Pharmacy looks at the prescription and the MG is wrong.  After 2 days they send a message to the doctor, the doctor waits 2 days and sends a response back to the pharmacy.

The pharmacy never calls me, the doctor of course never calls when I called to check on the prescription, I find out it was never refilled, then they tell me the whole story (without all the wasted time, I figured that out on my own).  I call the doctor's office, they say they will send a message to the doctor who will respond within 24 hours.


I get in the car and drive to the doctors office, I tell the receptionist the situation and ask her for a paper prescription I can give to the pharmacy.  She tells me the message has been sent and I should hear something within 24 hours.


I make direct eye contact with her and say, "I will wait right here while you ask the doctor to write the prescription."

"You'll wait?  It might be a long time."

Seriously? It has already been a long time. but this is about honor now...

She shrugs and disappears, when she returns she tells me it may be 30 minutes. So my message to the universe is my phone is almost dead and if you don't hear from me again I was last seen in my doctors waiting room.

Forward my mail please...... address it to "tenacious"

Note - I did wait, she did return and I did get the prescription refilled.