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Thursday, March 24, 2016

How Does This Keep Happening?

If you have followed me on Facebook you have read about a continuous battle we have had with our dry cleaners. Until last December our relationship was very simple. We brought in a few shirts, a few skirts, a sweater here or there and they cleaned them. Then in December when I needed everyone to be on their game (we are caterers and December is our biggest month) they did a terrible job on the tablecloths I brought in. I usually wash and iron them myself (yuk) but I needed them for an event right away.  I picked them up and went right to the event.When we put them on the tables they were wrinkled, but I had to use them. Afterward I went back and asked them to ask them to redo them, they assured me they would. But when I brought them back they refused to do it because I had used them. I tried to reason with them but they were I refused to go back. I didn't put terrible reviews on Yelp, I didn't print their address on Facebook and complain bitterly...I just didn't go back.

But my husband did go back because they are inexpensive and convenient. One week before my son's wedding he took all our favorite clothes in to be cleaned. They lost our entire order.  My beloved black blazer, my favorite brown skirt and my denim shirt that I use as a jacket and his favorite J.Crew Sweater that Mikey gave him for Chirstmas, his blue dress shirt with the pink lining on the sleeves (don't ask, it looks great) and a white shirt.Raymond stayed for an hour while they looked everywhere for them. The owner said he would reimburse us for the clothes so I went back that afternoon and after a bit of reluctance they paid us $360 for our clothes. Think of this, one week before the wedding and we have to try and replace our favorite clothes. It's not as easy as it sounds. Especially when we were getting ready for a wedding and there are so many other things to do.

Yesterday Raymond went to pick up his order at the dry cleaners and the owners wife tells him in the loudest most shrill manner, that they found our clothes and she insisted we have to give the money back.This is the same woman who refused to redo my tablecloths.....I thought for sure someone would have dropped a house on her by now, but no....she is still there alive and well, and still - charm free. Instead of calling and saying, "Great news we found your clothes..come on in and get them!" It was, "We found your clothes now give us our money back!"  Raymond just stared at her and said, "we used the money to replace our clothes - what you are asking is unreasonable." Because this woman is crazy I contacted our attorney to find out if there is anything we should do to protect ourselves. He told me if they sue we countersue for the tablecloths.....

Isn't that just nuts?