When you are addicted to channel surfing and the remote is broken frustration abounds. My husband scowled at me as though the broken remote was my fault and insisted I call the Dish folks.
We were somewhere between a full on tantrum and a stroke.
I went on the computer to find the number to DISH, and when I got them on the phone I told them my problem. Then they told me their problem, our account was nowhere to be found, not by name, address or phone number.
"Ma'am, how do you pay your bill? Your account number would be on the bill."
"My bill is bundled with the internet and land line, I never see the bill. I gave you my name why can't you find my account number?"
"Ma'am go to your receiver and tell me the serial number."
"No, the cord is too short to turn it around on the shelf. Why can't you just find my account number by my name, this makes no sense"
By now my dogs are under the couch.
"Ma'am hit the menu button twice and when system info comes up the serial number will also."
"That does not occur when I hit the menu button, there isn't a system info on my screen."
"Ma'am what do you see on your screen?"
"It says, My Direct TV, search and browse, recordings, settings and info"
"It says My Direct TV? Ma'am this is DISH Network."
So I said the only thing I could think of.
"Well, I guess that is why you couldn't find my account number, I am so glad I finally figured this out. Thank you....good-bye"